Clydesdale Bank Plc
Financial Ombudsman decision DRN-3516528 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs M complains about Clydesdale Bank Plc trading as Virgin Money and their decision to close her accountAccount closed or refused
during the COVID-19 pandemic which she thought failed to take notice of her status as a vulnerable customerSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3516528.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.