PayrNet Limited

Financial Ombudsman decision DRN-3506902 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

Mr M complains PayrNet Limited (trading as Pockit) won’t refund a transaction he didn’t make or otherwise authorise.Unauthorised transaction

Pockit also failed to provide a refund by the next working day so it should pay £75 for its poor handling of Mr M’s complaint.Payment delayed or failed

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3506902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.