Bank of Scotland Plc

Financial Ombudsman decision DRN-3506308 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

rescinded an offer to extend the term of his buy to let mortgage and apply a preferential interest rateMortgage administration

Birmingham Midshires’ complaints team sent two letters to the wrong addressComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3506308.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.