Fleet Mortgages Ltd
Financial Ombudsman decision DRN-3502236 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
A complains that Fleet Mortgages Ltd (Fleet) unfairly declined its request for a second covid related mortgage payment deferral.Mortgage administration
As Fleet didn’t engage with A and so didn’t consider its individual circumstances, I don’t think Fleet acted fairly and reasonably when dealing with A’s request.Service failure
Rules cited
Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3502236.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.