Firms › National Savings and Investments ›

National Savings and Investments

Financial Ombudsman decision DRN-3500034 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

NS&I asked him to repay bonds he’d previously cashed inUnauthorised transaction

closed his account and removed the remaining bonds in itAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3500034.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.