Bank of Scotland Plc

Financial Ombudsman decision DRN-3499833 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr P has made various complaints about Bank of Scotland plc (trading as Halifax) and how they have dealt with his mortgage application.Mortgage administration

I can see that Mr P wrote to Halifax again as he was unhappy that they didn’t respond to his letters from May and October 2020.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3499833.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.