Lloyds Bank PLC

Financial Ombudsman decision DRN-3497401 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Mortgage administration

In the Ombudsman’s words

the property valuation fee shouldn’t have been charged to BCharges and fees

B’s director is concerned that these events will impair the company’s credit record.Credit file reporting

Lloyds failed to use the funds in the separate account to make loan repaymentsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3497401.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.