Santander UK Plc
Financial Ombudsman decision DRN-3497224 Upheld
Upheldoutcome, as published by the Ombudsman
£5,700redress stated in the decision
Wed Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
unfairly applied an early repayment charge (ERC) when they moved to another lenderCharges and fees
The complaint Mr and Mrs H complain that Santander UK Plc caused delays with their mortgage applicationMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3497224.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.