Bank of Scotland Plc

Financial Ombudsman decision DRN-3496852 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

allowed a number of withdrawals from his account which should not have been authorisedUnauthorised transaction

Mrs H says Mr M is a vulnerable adultSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3496852.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.