National Westminster Bank Plc

Financial Ombudsman decision DRN-3496746 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The findings of the bank’s review also led it to end its relationship with Mrs A. It wrote to her on 29 July 2020 to say that it would be closing her accounts in seven days’ time.Account closed or refused

The bank restricted Mrs A’s access to her personal accounts while it carried out its review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3496746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.