HSBC UK Bank Plc
Financial Ombudsman decision DRN-3493048 Upheld
Upheldoutcome, as published by the Ombudsman
£238redress stated in the decision
Mon Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
HSBC closed his account with 60 days’ notice but didn’t give him a reason for this decisionAccount closed or refused
HSBC has – albeit as a gesture of goodwill - offered to refund Mr M the £137.50 he had paid towards the account chargesCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3493048.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.