MONZO BANK LIMITED
Financial Ombudsman decision DRN-3487917 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Mr A complains that Monzo Bank Ltd failed to refund a transaction he didn’t recognise.Unauthorised transaction
Monzo decided not to raise a chargeback on Mr A’s behalf because they believed he’d authorised it.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3487917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.