HSBC UK Bank Plc
Financial Ombudsman decision DRN-3483333 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
HSBC decided to close Mr V’s account and confirmed this to him in writing on 9 March 2021.Account closed or refused
It restricted his access to the account, in which around £1,500 was held, while it did so.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3483333.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.