Lloyds Bank PLC

Financial Ombudsman decision DRN-3480138 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Lloyds blocked the account in April 2021 and made the decision to close it without notice.Account closed or refused

Mr I couldn’t access his money from around April 2021 – when Lloyds first blocked the account up until August 2021.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3480138.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.