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Mercedes-Benz Financial Services UK Limited

Financial Ombudsman decision DRN-3473068 Partly upheld

Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

MBFS could have communicated this decision more clearly with Miss GMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3473068.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.