Madison CF UK Limited

Financial Ombudsman decision DRN-3468817 Not upheld

Not upheldoutcome, as published by the Ombudsman

£110redress stated in the decision

Mon Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

118 118 Money unfairly took a manual paymentCharges and fees

118 118 Money apologised to Miss C as one of its call handlers gave her incorrect information about whether the CPA payment it took could be refunded as fraudComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3468817.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.