Santander UK Plc
Financial Ombudsman decision DRN-3468583 Upheld
Upheldoutcome, as published by the Ombudsman
£58,534redress stated in the decision
Tue Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
As a result, they incurred an early repayment charge (ERC).Charges and fees
The complaint Mr and Mrs R complain that Santander UK Plc unfairly declined their application to transfer or port their mortgage to another property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3468583.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.