Barclays Bank UK PLC

Financial Ombudsman decision DRN-3465740 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Mon Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Barclays Bank UK PLC incorrectly applied early repayment charges (ERC) when they made overpayments to their mortgage account.Charges and fees

Barclays made an adjustment to Mr C and Ms G’s account in May 2020, to re-characterise a lump sum payment of £11,000 made earlier in the year as a part redemption.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3465740.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.