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Countrywide Principal Services Limited

Financial Ombudsman decision DRN-3463015 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

To settle the complaint, Mr and Mrs M want Countrywide to refund the £250 fee they have paid under Countrywide’s fee agreement and write off the remaining balance due of £299.Charges and fees

Mr and Mrs M have complained that Countrywide Principal Services Limited misled them about the service they would be providing in relation to arranging a mortgage.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3463015.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.