Revolut Limited

Financial Ombudsman decision DRN-3458455 Not upheld

Not upheldoutcome, as published by the Ombudsman

£11,500redress stated in the decision

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

They decided not to refund the two payments Mr G disputed, to close the account immediately and to return the balance they held to previous payers to his account.Account closed or refused

Revolut investigated the matter and decided to block the account to carry out a review.Funds blocked or frozen

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3458455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.