HSBC UK Bank Plc
Financial Ombudsman decision DRN-3457134 Upheld
Upheldoutcome, as published by the Ombudsman
£103,919redress stated in the decision
Fri May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
HSBC made the decision to immediately end the banking relationship with F.Account closed or refused
HSBC also recorded a fraud marker against Mr Z personally.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3457134.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.