Barclays Bank Plc
Financial Ombudsman decision DRN-3450187 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Barclays have confirmed that this was because of a series of failed identification attempts via its Interactive Voice Response System.Funds blocked or frozen
Barclays did acknowledge that F had had to spend longer trying to resolve the second account block than ought reasonably to have been the case, and it apologised to F because of this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3450187.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.