PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-3444377 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

asked PayPal to close his account and delete his personal dataAccount closed or refused

required him to provide photographic identification and proof of addressIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3444377.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.