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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3443273 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

the Co-Op needed to conduct a thorough investigation and to block his card/account in order to protect himFunds blocked or frozen

Mr W complains that The Co-Operative Bank Plc failed to protect his account and allowed his security details to be changed. He also complains how they handled the subsequent investigation and that he received poor service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3443273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.