TSB Bank plc

Financial Ombudsman decision DRN-3443012 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

The bank then closed S’s account on 23 March.Account closed or refused

The bank restricted access to the account while it did so, meaning that the company couldn’t utilise the funds held therein.Funds blocked or frozen

I do, though, think TSB should have resolved matters sooner than it did... I think this delay was unreasonable.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3443012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.