Starling Bank Limited

Financial Ombudsman decision DRN-3429434 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr O complains that Starling Bank Limited restricted his current account and then decided to close it following receipt of a payment.Account closed or refused

Starling Bank contacted Mr O and said their systems had brought his account to their attention, so his account had been temporarily restricted while they looked into this.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3429434.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.