Wirex Limited

Financial Ombudsman decision DRN-3422389 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Wirex made the decision to end their banking relationship with Mr P.Account closed or refused

Mr P’s account was limited while the review took place. That means from December 2020, Mr P didn’t have access to his money.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3422389.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.