Bank of Scotland Plc

Financial Ombudsman decision DRN-3422379 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

he felt that he shouldn’t have to pay any overdraft fees for this if the payment hadn’t been madeCharges and fees

The communication between Mr K and the Halifax advisers was less than satisfactoryService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3422379.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.