National Westminster Bank Plc

Financial Ombudsman decision DRN-3421649 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr N wants the valuation report to be properly completed so he can progress with the sale of the land and for NatWest to refund the valuation fee.Charges and fees

Mr N complains National Westminster Bank Plc (NatWest) refused to allow the sale of part of his property, based on a flawed property valuation report.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3421649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.