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Wirecard Card Solutions Limited
Financial Ombudsman decision DRN-3405246 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
They eventually closed his account in June 2020 and didn’t return the balance they held to him.Account closed or refused
Pockit blocked Mr A’s account in May 2019 to carry out a review.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3405246.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.