Topaz Finance Limited

Financial Ombudsman decision DRN-3398904 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Topaz had been recording to her credit file that she had been making her monthly payments late.Credit file reporting

Topaz does not offer new interest rates to any of its customers, and isn’t obliged to do so. Ms L has not been treated less fairly than other Topaz customers in this respect. However, as a closed book lender, Topaz should not stand in the way of customers moving to another lender.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3398904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.