J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-3386147 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

The estate of the late Mrs R complains that J.P. Morgan Europe Limited (JP Morgan) didn’t protect the late Mrs R’s funds from fraud.Unauthorised transaction

The estate of the late Mrs R has told this service that the late Mrs R was vulnerable and that she had dementia, was registered blind and was hard of hearing.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3386147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.