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Legal & General Home Finance Limited
Financial Ombudsman decision DRN-3385974 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
the early repayment charge they had to pay when they redeemed the mortgageCharges and fees
The complaint Mr P and Mrs P complain about the service Legal & General Home Finance Limited (L&G) provided when they applied to transfer their lifetime mortgage to another property and the early repayment charge they had to pay when they redeemed the mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3385974.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.