Barclays Bank Plc
Financial Ombudsman decision DRN-3381010 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Barclays received two chargeback requests in connection with two paymentsCard dispute or chargeback
Barclays provided poor customer service to SService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3381010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.