Clydesdale Bank Plc
Financial Ombudsman decision DRN-3374763 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Wed Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
The complaint Mr H complains about the way that Clydesdale Bank Plc has administered his mortgage.Mortgage administration
In saying that I accept that Mr H was vulnerableSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3374763.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.