PayrNet Limited

Financial Ombudsman decision DRN-3373417 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£674redress stated in the decision

Tue Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

While the review was carried out PayrNet blocked Miss H’s account which meant she couldn’t access her account or the money in it.Funds blocked or frozen

Miss H made PayrNet aware of her difficulties and that she was struggling financially. But I haven’t seen anything to suggest PayrNet reached out to her or acknowledged she maybe in a vulnerable position.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3373417.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.