Barclays Bank Plc
Financial Ombudsman decision DRN-3372958 Upheld
Upheldoutcome, as published by the Ombudsman
£704redress stated in the decision
Mon Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Her complaint is about Barclays allowing her husband to close their joint account, with her knowledge or agreement – when they refused her request to close the account.Account closed or refused
Remove any record of the fees in respect of the failed payments from Ms W’s credit file (if they’ve been recorded).Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3372958.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.