National Westminster Bank Plc

Financial Ombudsman decision DRN-3366669 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

NatWest wrote to Mr S explaining it was not proceeding with his application for his bank account as he does not meet its criteria.Account closed or refused

NatWest said it was carrying out a review and gave no timescale to Mr S as to how long it would take. NatWest didn’t complete it’s review until late May 2020. Shortly after the funds held in Mr S’ were released to him.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3366669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.