Barclays Bank UK PLC

Financial Ombudsman decision DRN-3364820 Upheld

Upheldoutcome, as published by the Ombudsman

£818redress stated in the decision

Thu Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr S complains that Barclays Bank UK PLC failed to refund a number of transactions that he didn’t authorise.Unauthorised transaction

Remove any charges and / or interest applied to the account as a result of this charge.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3364820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.