Clydesdale Bank Plc
Financial Ombudsman decision DRN-3364682 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,645redress stated in the decision
Mon Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
He asked it to refund the money as a ‘chargeback’ by completing the appropriate form.Card dispute or chargeback
Virgin wrote to Mr G again on 30 July 2020 in response to a complaint Mr G had made about its handling of his claim.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3364682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.