Ald Automotive Limited

Financial Ombudsman decision DRN-3351857 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

He said he wasn’t told he’d need to repay any monthly instalments whilst he had a payment deferral. And he disputed the damage and excess mileage charges.Charges and fees

She said she thought Ald Automotive could have communicated betterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3351857.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.