Santander UK Plc
Financial Ombudsman decision DRN-3351054 Upheld
Upheldoutcome, as published by the Ombudsman
£2,373redress stated in the decision
Fri Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
They said they had to pay an early repayment charge (ERC) and other costs because of this and would like these refunded with additional compensationCharges and fees
The complaint Mr and Mrs M complain that Santander UK Plc unfairly declined their application to port their mortgage product to a new property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3351054.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.