NewDay Ltd

Financial Ombudsman decision DRN-3344535 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr M complains that NewDay Ltd (“NewDay”) has refused to refund payments he believed he was making to Tradex1 using his NewDay (Amazon) Mastercard credit card. Mr M says that Tradex1 were operating a scam and stole his money.APP scam refund refused

Mr M made the following payments using his NewDay (Amazon) Mastercard credit cardCard dispute or chargeback

Rules cited

Consumer Credit Act 1974, Financial Services and Markets Act 2000, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3344535.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.