Bank of Scotland Plc

Financial Ombudsman decision DRN-3341680 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

P, a limited company, complained that Lloyds Bank PLC (‘Lloyds’) closed their merchant account without good cause and without notifying them.Account closed or refused

Lloyds sent a separate letter, also on 1 November 2019, in which it responded to P’s complaint. It said the complaint was about two of P’s merchant accounts being closed without P being advised. Lloyds didn’t uphold the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3341680.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.