Bank of Scotland Plc

Financial Ombudsman decision DRN-3341008 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr K complains about Bank of Scotland trading as Halifax’s actions after his accounts were blocked.Funds blocked or frozen

Halifax upheld Mr K’s complaint and paid him a total of £150 for the distress and inconvenience caused. Halifax apologised that Mr K was told he couldn’t raise a complaint over the phone and also apologised for the service provided by the fraud team.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3341008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.