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Aviva Life & Pensions UK Limited
Financial Ombudsman decision DRN-3339272 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
They also complain about the high level of interest charged.Interest and rates
Mr and Mrs C complain about the process that Aviva Life & Pensions UK Limited (Aviva) has to make payments to their lifetime mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3339272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.