Dudley Building Society

Financial Ombudsman decision DRN-3331093 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Wed Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I don’t consider it was fair for Dudley to apply the ERC in the individual circumstances of this complaint. It should refund it with interest.Charges and fees

Ms H complains that Dudley Building Society unfairly declined her application to port her mortgage to another propertyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3331093.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.