Barclays Bank UK PLC

Financial Ombudsman decision DRN-3327142 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Miss S says she didn’t make the payment or otherwise agree to it.Unauthorised transaction

Miss S later had difficulty accessing online banking despite Barclays agreeing to remove the blocks they placed on it being accessed following Miss S’s report of fraud.Funds blocked or frozen

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3327142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.