Firms › Cynergy Bank Limited ›
Cynergy Bank Limited
Financial Ombudsman decision DRN-3325684 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees, Complaint handling
In the Ombudsman’s words
The complaint E and E complain about Cynergy Bank Limited’s actions when closing its account and not giving it a specific reason for the closure.Account closed or refused
In December 2019, when E and E’s overdraft facility was renewed, Cynery charged a renewal fee of £1,685.Charges and fees
E and E are also unhappy about the time it took for Cynergy to respond to its complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3325684.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.