The Mortgage Business Plc

Financial Ombudsman decision DRN-3325658 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

The mortgage balance is higher than it should be, as TMB have added excessive and disproportionate fees and charges to the accountCharges and fees

TMB should have offered him a lower interest rate over the life of the mortgage. As they didn’t do this he feels he’s been overcharged.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3325658.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.